Compliments and Complaints

Share Your Feedback with Us

At Kinark, we value your feedback. Your experiences help us understand what we are doing well and where we can improve. Whether you want to share a compliment or raise a concern, your voice is important and helps us strengthen the quality of services for children, youth, and families.

We encourage compliments and complaints to be shared directly with the staff member or program area you are connected with whenever possible. Local conversations are often the most effective way to address questions, resolve concerns, and strengthen relationships.

We also understand that this may not always feel comfortable or appropriate. This form offers an alternate, centralized way to share feedback so your input can be reviewed and followed up in a respectful and consistent manner.

Sharing feedback will not impact your access to services or the quality of care that you receive from Kinark. 

If you are in crisis or need immediate help, call 911.

Our Commitment to You

We believe in open communication, continuous learning, and resolving issues early and respectfully. Kinark follows a clear, client-centred feedback process that encourages collaboration between families, staff, and leadership. Every piece of feedback is reviewed with care, fairness, and confidentiality.

Types of Feedback You Can Share

• Compliments – to recognize staff, services, or positive experiences.
• Complaints – if something did not meet your expectations or caused difficulty, discomfort, or harm.

All feedback is taken seriously, reviewed promptly, and used to improve our services and your experience.

Submitting Feedback Anonymously

Anonymous submissions are welcome. While we are unable to follow up directly, all anonymous feedback is reviewed and used to improve our services.

Our goal is to work with you respectfully and transparently until the matter is fully understood and addressed to the best of our ability.