We want to hear your feedback about what we are doing well and where we need to improve, so that we can provide you with the best service possible.
You can provide feedback by completing one of our regular client and caregiver experience surveys. This feedback helps us know whether we’re meeting your expectations and it is used to inform our practice.
If you have a compliment, you may share it any time with the staff member involved, their Supervisor, the Program Director, Chief Operating Officer, and/or the President and CEO.
If you have a complaint, you can use our internal reporting process, which is designed to be timely, comprehensive, and responsive. With this process, you may choose to share your complaint directly with the staff member involved, their Supervisor, or raise your concern to the attention of the Program Director, Chief Operating Officer, and/or the President and CEO.
If you need assistance contacting a particular individual, call Head Office at 905-474-9595.
Concerns about alleged violations of client rights under Part II of the Child, Youth and Family Services Act, can also be made to the Ombudsman by contacting the Child and Youth Unit in one of the following ways:
- Toll-Free (inside Ontario): 1-800-263-2841
- Telephone: 416-325-5669
- TTY (teletypewriter): 416-325-2648
- Fax: 416-325-5681
- Email: firstname.lastname@example.org
- Online complaint form: https://www.ombudsman.on.ca/have-a-complaint/make-a-complaint