Building robust systems to enhance the employee experience

Consistent with Kinark’s five-year digital transformation strategy, we continued to upgrade our systems last year to streamline operations and enhance the overall employee experience.

This work involved migrating three separate legacy systems, including our human resource information system (HRIS), benefits administration and payroll functions, to a new integrated platform that enables employees to quickly perform daily tasks, and managers to generate timely reports to inform HR planning, budgeting and decision-making. The move has reduced time previously spent on collecting, collating and analyzing information to produce the intelligence required to efficiently and effectively manage our workforce. It has also freed up staff time that could be better spent on initiatives of greater interest and value to Kinark employees and clients.

The HCM Project team (from left to right): Robert Blewett, Director of Human Resources; Barbara Pereira, Coordinator, Payroll Services; Stephanie Bernardi, Manager, HR Administration; Mohamed Shafeek, Chief Administrative Officer; Andrew Sampson, HR Assistant; Bob Duda, Director of Finance; Cristele Pierre, HR Associate; Cindy Doria, Payroll Administrator; Brian Suor, Communications IT Intern; and Matthew Villeneuve, Manager, IT.

Kinark’s new self-serve human capital management (HCM) system is intuitive and easy to use. Its implementation was managed by a team of staff from Finance, Human Resources, Information Technology and Telus, our technology partner.

In April 2019, the team started planning for the next phase of the HCM project, which will see new functionality added in the year ahead to facilitate staff recruitment and retention, training and development as well as performance management.